Delivery Policy

1. Delivery area and serviceability

VagharBox currently delivers within supported parts of Surat from its operating location in Varachha. The service radius may change according to distance, traffic, weather, kitchen capacity, delivery availability and food-safety considerations.

We may decline or cancel an order outside the supported area. Pickup is available only when separately confirmed by VagharBox.

2. Order hours and delivery estimates

Orders are accepted only during the business hours displayed on the platform. Any ETA shown is an estimate and begins after order and payment confirmation, not necessarily when items are first added to the cart.

Preparation time, order volume, distance, traffic, weather, building access and external restrictions may affect delivery. We will make reasonable efforts to communicate a material delay using the contact details supplied with the order.

3. Delivery and related charges

Delivery, handling, tax, COD or other applicable charges are displayed in the bill before you place the order. Charges may depend on item total, distance, payment method, offer or operational conditions.

Coupon or free-delivery benefits apply only when all displayed conditions are satisfied.

4. Your delivery responsibilities

• Provide a complete address, landmark, PIN code, accurate map location and reachable 10-digit mobile number.
• Check the selected address before payment. Contact us immediately if a correction is needed; changes after dispatch may not be possible.
• Remain available to receive calls and collect the order at the entrance or agreed handover point.
• Ensure safe and lawful access. Delivery personnel are not required to enter a restricted or unsafe location.
• Do not share payment OTP, UPI PIN, card CVV or banking password with delivery or support personnel.

5. Handover, failed delivery and order issues

An order is treated as delivered when handed to you, a person accepting it at the supplied address, or an agreed reception/security desk. Please inspect the package promptly.

If the customer provides a wrong or incomplete address, does not answer the phone, is unavailable or refuses a correct order at delivery, the order will be treated as failed/cancelled by the customer. Because fresh food has already been prepared and dispatched, no refund will be provided in these situations.

Report spills, damaged packaging, missing items, wrong items or non-delivery promptly under our Cancellation and Refund Policy.

6. Delivery support